Return & Refund Policy
Return & Exchange Policy - First Copy Mart
At First Copy Mart, your satisfaction is our priority. We provide top-quality 7A shoes with a proper quality check. Please read our return policy carefully.
1. 3-Day Easy Exchange Policy
We offer a 3-day exchange policy from the date of delivery.
You can request an exchange if:
- You received a wrong size / wrong product / wrong color
- You received a damaged or defective product (with unboxing video proof)
- Size issue - size too tight or too loose
2. Conditions for Exchange / Return
- Product must be unused, unwashed and in original condition with all tags and box
- An unboxing video is COMPULSORY for any damage / wrong product claim. Without video, return will not be accepted.
- Slippers / Slides / Products on Sale / Combo Offers are not eligible for return.
- Slight difference in color due to lighting / camera is not considered a defect.
3. How to Request an Exchange
To start an exchange, WhatsApp us within 3 days at 9457609897 with:
- Your Order ID
- Unboxing video + photos of the product
Our team will approve it within 24 hours.
4. Refund Policy
At First Copy Mart, we do not offer direct refunds. We provide:
- Size Exchange (Free)
- Product Replacement
- Store Credit / Coupon for your next purchase
Refund is only issued if we are unable to provide replacement for a damaged product.
5. Shipping for Return
- For wrong / damaged product from our side: We pay return courier charges.
- For size exchange from customer side: Customer has to pay return courier charges.
6. No Return After 3 Days
After 3 days from delivery, no return / exchange request will be accepted.
Shop with Confidence at First Copy Mart
We sell Premium 7A Quality Products. Every product is checked twice before dispatch. Buy the best Nike, Jordan, New Balance shoes in India at First Copy Mart with COD and Free Delivery.
For any queries: Email - firstcopymart.in@gmail.com | WhatsApp - 9457609897